1 BELOW
Physiotherapy in Amsterdam
1 Below is an independent private physiotherapy practice operated by Britt van Hees, Physiotherapist.
My approach is centred on individual assessment, evidence-informed physiotherapy and treatment tailored to your needs, goals and circumstances.
Appointments
Appointments are available:
In clinic — €220
Online — €175
Home visit — €275
Clinic appointments are provided at:
Jan Evertsenstraat 4-8
1056 HM Amsterdam
By appointment only.
About 1 Below
1 Below is an independent physiotherapy practice operated by Britt van Hees.
Physiotherapist: Britt van Hees
BIG registration: 79934284804
KvK: 88873307
BTW-ID: NL004665587B23
1 Below operates as a private-pay practice.
Physiotherapy is provided according to applicable professional standards and within the physiotherapist's professional scope.
Treatment begins with an individual assessment. I will discuss relevant findings, treatment options and the proposed approach with you so that you can make an informed decision about your care.
If your symptoms or circumstances indicate that assessment or treatment by another healthcare professional is appropriate, I may advise you to contact your GP or another suitable healthcare provider.
Fees & Payment
1 Below is a private-pay physiotherapy practice. Treatment fees are paid directly by the patient.
Clinic appointments — €220
The fee for an in-person clinic appointment is €220.
The same fee applies to both an initial assessment and subsequent clinic appointments.
Online appointments — €175
The fee for an online physiotherapy appointment is €175.
Home visits — €275
The fee for a physiotherapy home visit is €275.
Any different or additional fee will be communicated before the relevant service is provided.
Health insurance
1 Below operates on a private-pay basis.
Depending on your insurance policy, you may be entitled to reimbursement of some or all of your physiotherapy costs.
If reimbursement is important to you, please check the terms of your insurance policy directly with your insurer before booking.
1 Below cannot guarantee reimbursement by an insurer.
You remain responsible for payment of the treatment fee regardless of whether an insurer reimburses you.
Cancellation policy
Your appointment time is reserved specifically for you.
Appointments may be cancelled or rescheduled without charge when at least 48 hours' notice is provided.
Appointments cancelled or rescheduled with less than 48 hours' notice may be charged the full session fee.
The same applies if you do not attend an appointment without cancelling.
The applicable late-cancellation/no-show charge may therefore be:
Clinic appointment: €220
Online appointment: €175
Home visit: €275
Cancellation charges are the patient's responsibility and may not be reimbursable by a health insurer.
If exceptional circumstances prevent you from attending, please contact 1 Below as soon as reasonably possible.
Complaints & Disputes
At 1 Below, I aim to provide safe, professional and high-quality physiotherapy.
If you are dissatisfied with your treatment, communication or another aspect of your experience, I encourage you to contact me.
In many cases, concerns can be resolved through an open conversation.
Britt van Hees
Email: info@1below.nl
Telephone: +31 (0)6 4908 1639
Independent complaints procedure
1 Below is affiliated with the KNGF Complaints and Disputes Scheme for Physiotherapy (Klachten- en geschillenregeling Fysiotherapie).
Patients have access to an independent complaints officer (klachtenfunctionaris) through the KNGF complaints procedure.
The complaints officer can provide information and advice about making a complaint and can assist in finding a possible resolution.
Assistance from the complaints officer is available to the patient free of charge.
Complaints provider:
KNGF — Klachtenregeling Fysiotherapie
Independent complaints officer:
Available through the KNGF complaints procedure.
Please consult the KNGF complaints procedure for current contact details and instructions for submitting a complaint.
Disputes
If a complaint cannot be resolved through the complaints procedure, the matter may, where applicable, be submitted to the:
Geschillencommissie Fysiotherapie
The applicable rules, admissibility requirements and procedures of the dispute resolution body apply.
Privacy Policy
Last updated: August 2026
1. About this policy
1 Below respects the privacy and confidentiality of patients and website visitors.
This policy explains how personal information is collected, used, stored and protected.
2. Data controller
The party responsible for the processing of personal information is:
1 Below
Britt van Hees
Physiotherapist
Registered business address:
available upon request
Treatment location:
Jan Evertsenstraat 4-8
1056 HM Amsterdam
KvK: 88873307
BTW-ID: NL004665587B23
BIG: 79934284804
Email: info@1below.nl
Telephone: +31 (0)6 4908 1639
3. Information I process
Depending on your interaction with 1 Below, personal information may include:
-
name and contact information;
-
date of birth and information required to identify you;
-
appointment information;
-
relevant medical history;
-
symptoms and information about your health;
-
physiotherapy assessments and clinical findings;
-
treatment plans;
-
treatment notes;
-
progress and outcome information;
-
information contained in questionnaires or intake forms;
-
relevant correspondence;
-
invoices and payment information; and
-
other information required to provide care or comply with professional or legal obligations.
Information concerning your health is sensitive personal data and is handled accordingly.
4. Why your information is processed
Personal information may be processed where necessary to:
-
assess your physiotherapy needs;
-
provide safe and appropriate treatment;
-
maintain your patient record;
-
plan and manage appointments;
-
communicate with you about your care;
-
monitor treatment and progress;
-
administer invoices and payments;
-
respond to questions, concerns or complaints;
-
comply with healthcare, professional and legal obligations;
-
maintain the quality and safety of care; and
-
establish, exercise or defend legal claims where necessary.
Where your consent is legally required for a particular disclosure or activity, it will be requested.
5. Electronic patient records and Crossuite
1 Below uses Crossuite as its electronic patient-record and practice-management system.
Crossuite may be used for functions including:
-
patient registration;
-
appointments and scheduling;
-
intake information;
-
physiotherapy records;
-
treatment notes;
-
questionnaires and documents;
-
patient communication; and
-
invoicing and administration.
1 Below determines the purposes for which patient information is processed. Relevant service providers process information on behalf of 1 Below under appropriate data-processing arrangements.
6. Website and Wix
The 1 Below website is provided using Wix.
PHI Protection is enabled on the Wix website as an additional security measure.
HIPAA is United States legislation and does not replace the European and Dutch privacy requirements applicable to 1 Below.
Where possible, medical and treatment information should be provided through the designated patient system rather than through a general website contact form.
Please do not include detailed medical information in a general website enquiry unless necessary.
7. Sharing your information
1 Below does not sell patient information.
Personal information is only disclosed where there is an appropriate legal basis for doing so.
Depending on the circumstances, recipients may include:
-
healthcare professionals involved in your care;
-
organisations processing information on behalf of 1 Below;
-
professional advisers where legitimately necessary;
-
organisations involved in an applicable complaints or dispute-resolution procedure; and
-
competent authorities where disclosure is required or permitted by law.
Professional confidentiality applies to information concerning your treatment.
Where your permission is required before information is disclosed to another healthcare professional or third party, it will be requested.
8. Retention of patient records
Patient records are retained for the period required under applicable Dutch healthcare legislation.
The standard statutory retention period for a medical record is generally 20 years from the last change to the record, although circumstances may justify or require a longer period.
Other administrative information may be retained for different periods where required by applicable law.
9. Security
1 Below takes appropriate technical and organisational measures to protect personal and medical information against unauthorised access, disclosure, alteration, loss or misuse.
Access to systems containing patient information is restricted.
Healthcare and other service providers are selected with consideration for the sensitivity of the information they process.
10. Your rights
Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:
-
request access to your personal information;
-
request a copy of your patient record;
-
request correction of inaccurate information;
-
request that your own statement be added to your patient record where applicable;
-
request deletion in circumstances where this right applies;
-
request restriction of certain processing; and
-
object to certain processing where applicable.
Healthcare record-keeping requirements and other legal obligations can affect how some requests are handled.
To make a privacy or patient-record request, contact:
I may ask you to verify your identity before providing access to sensitive information.
11. Privacy complaints
If you have concerns about how 1 Below handles your personal information, please contact:
You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority.
12. Changes
This policy may be updated when the practice's systems, services or legal obligations change.
The current version will be published on this website.
Cookie Policy
Last updated: August 2026
The 1 Below website uses cookies and similar technologies.
Essential cookies
Some cookies and similar technologies are necessary for the website to function securely and correctly.
These may support functions such as security, navigation, website functionality and remembering your privacy choices.
Strictly necessary cookies may be used without consent where permitted by applicable law.
Optional cookies
The website may use additional technologies for purposes such as analytics or additional website functionality.
Where consent is legally required, these technologies will only be activated after you have been provided with appropriate information and have made your choice through the website's cookie-consent system.
Your choice
Where applicable, you can accept or reject optional cookie categories through the cookie banner.
You can subsequently change or withdraw your choices through the website's cookie settings.
Third-party services
Some website functionality may be provided by third-party services.
Where those services use cookies or process information in a way that requires consent, the appropriate consent requirements apply.
1 Below aims to minimise unnecessary tracking technology because this is a healthcare website.
For more information about the processing of personal information, please see the Privacy Policy.
Booking & Treatment Information
Booking an appointment
Booking an appointment reserves time for a physiotherapy consultation with 1 Below.
For online booking, you may be redirected to the secure booking/practice-management environment used by 1 Below.
Your first appointment
Your initial appointment includes an assessment of your symptoms, circumstances and physiotherapy needs.
I will discuss relevant findings and the proposed approach with you.
You are encouraged to ask questions about your assessment or proposed treatment.
Treatment will proceed with your agreement.
You may ask to stop treatment or withdraw your consent to treatment at any time.
Providing health information
Please provide relevant and accurate information about your symptoms, medical history, medication and other circumstances that could affect physiotherapy treatment.
This helps me assess whether physiotherapy is appropriate and provide care safely.
Other healthcare
If your symptoms or circumstances require assessment or treatment outside my professional scope, I may advise you to contact your GP, medical specialist or another appropriate healthcare professional.
Emergencies
1 Below does not provide emergency medical services.
If you believe you are experiencing a medical emergency, seek appropriate emergency medical assistance rather than using the website or online booking system.
Cancellation
By booking an appointment, you acknowledge the 48-hour cancellation policy.
Appointments cancelled or rescheduled with less than 48 hours' notice, and missed appointments, may be charged the applicable full session fee.
Please see Fees & Cancellation for details.
Contact & Business Details
Contact
1 Below
Britt van Hees
Physiotherapist
Email: info@1below.nl
Telephone: +31 (0)6 4908 1639
Clinic location
Jan Evertsenstraat 4-8
1056 HM Amsterdam
Clinic visits are by appointment only.
Legal business information
Business: 1 Below
Proprietor: Britt van Hees
Profession: Physiotherapist
BIG: 79934284804
KvK: 88873307
BTW-ID: NL004665587B23
Registered business address:
available upon request
Complaints scheme: KNGF Klachtenregeling Fysiotherapie
Dispute resolution: Geschillencommissie Fysiotherapie